Refund policy

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund will only be given if the item sent is defective or the item sent is different from the one ordered.

For all other issues such as change of mind, etc. refund will not be given and only an exchange will be given. Please note, no refund will be given in case there is a difference in price between the exchanged items. Furthermore, the customer will need to send the items to our office address and pay the delivery charges incurred during the exchange of the items. We will inspect the items and then courier the exchanged items.

Items on sale cannot be refunded or exchanged. Only defective sale items will be eligible for exchange. 

To start a return, you can contact us at info@kefpk.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@kefpk.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions
Custom products (such as special orders or personalized items), 

Special Sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Order Cancellation

• Customers can cancel orders at any time before the order has been processed.
• Once the order has been shipped, you will receive a shipping confirmation via email with your invoice as well as order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order